Scheduler/ Care Co-Ordinator

at  Home Instead

Company Description
Home Instead is renowned for the quality of care we provide our clients. It’s award winning, consistently excellent and it’s the home care business in the UK which has most frequently been rated as outstanding. We’ve built this reputation because at Home Instead we love to care and that’s because we only recruit people that love to care. We believe in their quality, and we allow them to provide the quality of care they strive for, by the way we run our business.
Our office was established in 2015 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. ‘With warm and thoughtful care, we help you live your best life’.
We work hard to exceed our clients’ expectations and make them feel highly valued. We like to say, ‘To us, it’s personal’, and we stand for excellent quality of care and outstanding client service
Job Description
We are seeking an enthusiastic Scheduler/ Care Co-ordinator for our Down & Lisburn office based in Saintfield, who wants to be part of something special. Do you like to know that what you do makes a real difference to people’s lives? We are seeking someone who takes pride in their role, gives attention to detail, and finds the best solutions for both Clients and Care Professionals
You could be joining an award-winning office who focus on a high-quality, person-centred care service, providing companionship, home help and personal care. This exceptional service is different to any other care organisation in the area, providing a minimum of one-hour home visits to our client base. Imagine having dementia but still being able to go to your dance class on a Saturday, still being able to pick up your pension, still going into town on a Wednesday for a coffee! Our team of dedicated Care Professionals makes these things happen every day!
Sounds exciting, right? So, what will the job involve?
You will play a pivotal role; planning and building our schedules to ensure that our clients always receive the highest quality care from Care Professionals who are a suitable match, with the emphasis on building fantastic relationships.

Responsibilities include:

• Planning, Coordinating and Scheduling of the service for clients
• Organising all Rota’s and making sure that all Care Professionals have their schedules in advance
• Ensure that the Client/Care Professionals are matched well
• Support with services reviews and completing client support plans
• Conduct staff supervisions and client quality assessments
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Dealing with enquiries
• Participate in the on-call rota currently one weekend in 6/8

Qualifications

What qualifications and experience will you need?

• You may be from outside the care industry but with excellent transferrable skills, and we would like to hear from you.
• You must be passionate about delivering high quality service to our clients and Care Professionals
• Have excellent “people” skills
• Be a strong communicator, both verbally and in writing and have an excellent telephone manner
• Have strong organisational and problem-solving skills – ‘A puzzle solving brain’.
• Be able to work at a fast pace in a changing environment
• Previous experience in the care sector or a related industry would be helpful, and any experience of scheduling or logistics is desirable
• Experience of using People Planner software is an advantage, but not essential

Additional Information
Would you like to be part of a team which improves the lives of others every day? If so, we would love to hear from you.
We need someone who wants to be part of a high-quality service where everything is tailored around the client’s needs. Becoming a Scheduler/ Care Co-ordinator could be just the start of your career – we actively promote from within; you could be a Manager of the future!
Salary £24k to £26k depending on experience

THIS ROLE IS UK BASED AND THE RIGHT TO WORK IN THE UK WILL NEED TO BE ESTABLISHED AS PART OF THE RECRUITMENT PROCESS.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to an Access NI enhanced disclosure.
Apply today to learn more

Responsibilities include:

• Planning, Coordinating and Scheduling of the service for clients
• Organising all Rota’s and making sure that all Care Professionals have their schedules in advance
• Ensure that the Client/Care Professionals are matched well
• Support with services reviews and completing client support plans
• Conduct staff supervisions and client quality assessments
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Dealing with enquiries
• Participate in the on-call rota currently one weekend in 6/