Scheduler

at  Pennington Choices

We are growing and with our ambitious plans we are currently looking for the very best talent to join us. We need people who can think differently about how to solve problems. Therefore, we are recruiting a Scheduler to join our Planning, Scheduling & Dispatch (PS&D) department.

ABOUT US

Pennington Choices is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000.
At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there’s more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance.
Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close-knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we’ve been recognised by Best Companies as a very good employer each year since 2018.
If successful, you will be joining us at a very exciting time. The business has already been through a period of substantial growth, concluding its current 5-year business plan in April 2024 which will achieve a turnover of £17.5m. A further 5-year plan through to 2029 is being developed with a projected growth to £40m.

ABOUT THIS ROLE

You will be joining a great team working within a fast paced office, although in the current climate there may also be some working from home. This will represent a challenging role, and fantastic opportunity for the right individual.
Working flexibly within the team, you will deploy resource for all our business operations, as well as handling inbound and outbound telephony.
You will need to follow the appropriate processes to ensure that all our field-base operatives are attending and completing as many work orders as is practical - both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).
Working collaboratively with the PS&D Manager, other schedulers, field-base operatives and service leaders (leaders within Pennington Choices) you will build rapport and trust.
You will be required to book as many appointments as is possible to support the delivery of asbestos surveys, gas and electrical audits, fire risk assessments, energy performance assessments and stock condition surveys. (Our field-based operatives work nationwide and for a variety of clients and include directly employed operatives and subcontracted associates.)
In addition, you must manage tenant enquiries in a friendly and helpful manner as well as responding to client enquiries promptly and professionally.
Confidence with telephony and a high level of computer literacy is vital.

RESPONSIBILITIES INCLUDE:

• Scheduling responsive and planned appointments for field-based operatives across the business
• Being conversant utilising multiple works management systems
• Handling and resolving telephone and email enquiries from clients, tenants and colleagues
• Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
• Liaising with, and directing, field-based operatives
• Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept and properties accessed
• Understanding of each contract’s response times and service level agreements (SLAs)
• Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs and process
• Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost.