Scheduler/Planner (Customer services & call centre experience)

at  Sodexo

SCHEDULER/PLANNER – CUSTOMER SERVICES/CALL CENTRE EXPERIENCE

As a Scheduler and Planner at Command Centre Salford you will have amazing relationship building and influencing capabilities who will schedule Planned Preventative Maintenance (PPM) and reactive works.
The successful applicant will interact with Customers and Vendors ensuring a prompt, professional and efficient service, in terms of initial response (e.g. via telephone, email message), accurate recording of requests for service and escalating problems before they become issues. Also manage the work orders through to completion and escalate any issues.
Main Responsibilities

WHAT YOU WILL BE DOING

• To accurately record details of the Site Delivery Teams, Engineering and Third-Party Suppliers and ensure that Team Leaders are aware of situations which could develop into issues.
• To build relationships with key Stakeholders on-site and understand site requirements and specifications.
• To have a proactive approach to job tasks and responsibilities.
• To proactively manage work orders to completion.
• To work within, and to, processes and procedures, e.g. raising and managing purchase orders.
• To respond quickly and efficiently to incoming questions and requests (e.g. via telephone, email message) in line with Client service levels.

FOR A FULL LIST OF RESPONSIBILITIES PLEASE VIEW THE ATTACHED JOB DESCRIPTION

The Ideal Candidate

• Excellent communication skills - written and verbal.
• A minimum of 2 years Customer Service experience (preferably in a Command Center and / or Call Center environment).
• Intermediate computer skills in MS Office – e.g. Word, Excel.
• Prior knowledge and skills in utilizing CMMS applications, e.g. Maximo - especially work planning and scheduling functionalities.
• Have a good understanding of reactive and planned maintenance works, to enable planning of works within SLAs / KPIs.
• Motivation to work within a Team environment.
• Relationship building and influencing capabilities.
• Keen attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment.
• Ability to deliver exceptional customer service to Stakeholders (internal and external)

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the compan