Scheduling Coordinator

at  Optimal Home Care Inc

WE ARE COMMITTED TO PROVIDING THE BEST POSSIBLE EXPERIENCE FOR OUR PATIENTS, THEIR FAMILIES, AND OUR STAFF. WE OFFER ASTOUNDING BENEFITS INCLUDING:

• Competitive benefits package
• 401K plan + 15% matching
• PTO and Paid Holidays
• EAP Program
• Paid Training
• Professional, supportive culture

Experience: One yearof computer and general office duty skills required; specifically, with Excel experience. One yearof scheduling experience preferred ideally in a Home Health Care setting.

• Effective with both written and verbal communication
• Strong organizational skills and a detailed orientation
• Possess adequate and effective interpersonal skills
• Physically capable to perform basic office type duties
• Some Saturday

PURPOSE:

The overall goal of this position is to assist in ensuring the clinical schedules are compliant with agency policy and protocols as well as state and federal regulations.

TASKS/DUTIES & JOB RESPONSIBILITIES:

• Provide a team approach to building Optimals reputation of quality service, dependability, and ownership of delivering great care to our patients, sources, and staff.
• Read and respond professionally to emails and phone calls in a timely and effective manner.
• Receive inbound phone calls and address such questions/needs in a professional, timely, and comprehensive manner.
• Check and read Admission Order daily (preferably every morning) and schedules the frequency provided by admitting nurse.
• Check the Patient Profile Report to see if patient is on pre-admit status (every 15-30 minutes throughout the day) and then schedule the Start of Care (SOC).
• Check and read the Communications & Physicians Order and schedules as necessary.
• Check MD Orders that are uploaded into the patient charts and schedules accordingly.
• Checks Missed Visit report and re-schedules patients as necessary.
• Perform scheduling review to patients files which will identify deficiencies in charts and help to identify any areas of concern to be addressed.
• Assist field staff in ensuring clinical schedule(s) are correct.
• Attend meetings (Monthly Administrative Meetings, Weekly Team Meetings, stand-up meetings, etc.) as requested by the Scheduling Supervisor and prepares data for such meetings as required.
• Prepare daily, weekly, and other reports as necessary and as requested by leadership.
• Support other departments by answering questions and providing expertise to these duties listed.
• Provide feedback and recommendations to the Scheduling Supervisor to improve effectiveness and efficiency of processes and delivery of care & customer service.
• May assist in the training and on-boarding of new and/or transferring employees.
  Education: High School Diploma or G.E.D. required and Bachelors degree from an accredited college or university preferred

Experience: One yearof computer and general office duty skills required; specifically, with Excel experience. One yearof scheduling experience preferred ideally in a Home Health Care setting.

• Effective with both written and verbal communication
• Strong organizational skills and a detailed orientation
• Possess adequate and effective interpersonal skills
• Physically capable to perform basic office type duties
• Some Saturdays