Scheduling Coordinator

at  Paladin Security

Scheduling Coordinator
Our Scheduling Coordinators are responsible for ensuring strategic scheduling support for their assigned vertical. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives.
The Scheduling Coordinator will ensure that all officers that are scheduled into shifts are compliant with any specific contractual requirements. This position ensures a lifeline between Paladin and its varied customers by ensuring that the deployment of our Security Officers matches their contractual requirements.
Pay Rate: $20.40/hour

QUALIFICATIONS

• Minimum of 1-year of experience in the security industry, along with experience in a Scheduling or related administrative role
• Strong computer proficiency in MS Office; experience in WinTeam or another scheduling software would be an asset
• Excellent communication (both verbal and written) and interpersonal skills
• Demonstrated ability to plan, organize, problem-solve, and execute solutions; strong multitasking skills and the ability to continuously adjust priorities to meet operational demands and deadlines
• Working knowledge of applicable Employment Standards and Human Rights legislation

• Strategically identify open shifts and schedule Officers using the provided pool of employees
• Create, update, and modify work schedules for Security Officers
• Process coverage cancellations and redeploy Officers into open requests
• Strategically plan schedules to ensure effective use of resources and minimize unnecessary overtime
• Provide information to staff as requested regarding additional shifts, vacation requests, last minute book-offs, and shift availability
• Work with the Scheduling leadership team to ensure schedules are complete and adhere to our contractual obligations
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, Managers, our Operations Centre, and more, to ensure scheduling needs are met
• Maintain knowledge of Paladin’s contractual obligations for the assigned portfolio of sites
• Ensure that all inbound calls are answered or responded to by the end of shift
• Complete a shift summary to highlight specified KPIs, along with daily and weekly reports for management
• Build and maintain strong working relationships with stakeholders at all levels of the organization
• Other duties as required to meet operational needs