Scheduling Coordinator

at  Yakima Valley Farm Workers Clinic

MINIMUM QUALIFICATIONS:

• High School Diploma or General Education Diploma (GED)
• One year’s experience working in a call center, scheduling appointments, and clerical work in a healthcare environment is preferred
• Bilingual (English/Spanish) required at a level 9 for bilingual differential pay
• Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions
• Strong interpersonal skills with the ability to interact with patients, providers, and staff in a professional manner
• Basic knowledge of medical terminology is preferred
• Basic knowledge of the Epic systems is preferred
• Basic proficiency in Word and Excel

• Overseeing scheduling phone queue and call transfers, arranging patient appointments, updating demographic data, and notifying patients of schedule changes
• Facilitating appointments with the Patient Benefits Coordinator
• Managing scheduling work queues, conducting outgoing registry calls, and supporting other Front Office roles as required