Scheduling Officer (Housing Responsive Work)

at  Carmarthenshire County Council

We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.
We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.
About the vacancy
Vacancy ID:
757
Organisation:
Carmarthenshire County Council
Section:
Responsive Works
Number of vacancies:
1
Contract type:
Permanent Full Time
Location:
Carmarthen
Grade:
Grade D
Salary:
£23,500 - £24,294
If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata’d accordingly
Hourly Rate :
£12.18 - £12.59
Contract Hours
37
Come and join our team
As part of our commitment to maintaining and improving our 9,300+ council homes, we are looking to expand our in-house operational teams. We are seeking self-motivated, positive, and flexible individuals with a can-do attitude to join our customer-focused Housing Scheduling Team in the Responsive Maintenance Section in the Housing Property and Strategic Projects Division.
We strive for a high performing workforce who challenge the norm and who are empowered to provide outstanding services whilst living up to our core values.
Providing the best quality service is a key part of the role of our multi-skilled workforce, to ensure that jobs are efficiently completed within agreed timescales. These roles encompass our passion for teamwork and customer focused delivery across our entire trade function.

You will be responsible for the following:

• Issuing of responsive maintenance works to both operatives and contractors, ensuring works are completed within target completion dates.
• Monitoring and actioning new online repair service requests, ensuring prioritisation and allocation of works.
• Proactively following up service requests and contacting customers providing progress updates and proposed target dates.

Our team operates on a hybrid basis from home and/or 2 depots, based in Carmarthen and Llanelli.
Carmarthenshire County Council staff work a standard 37-hour week, receive generous holidays, sick pay, and pension, together with other employee benefits, as set out on this webpage: https://www.carmarthenshire.gov.wales/home/council-services/jobs-careers1/employee-benefits/
For informal discussion contact Ann Keyte on 07815 451768 or Elaine Phillips on 07815 451771
Welsh language level - Verbal:
Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level
Closing Date:
06/10/2024, 23:55

• Issuing of responsive maintenance works to both operatives and contractors, ensuring works are completed within target completion dates.
• Monitoring and actioning new online repair service requests, ensuring prioritisation and allocation of works.
• Proactively following up service requests and contacting customers providing progress updates and proposed target dates