Scheme Co-ordinator

at  Castlehill Housing Association

This post sits within the Independent Living service with provides an enhanced housing management service to Castlehill tenants living in these properties at Glebe Court, Portlethen. The current working hours are 14 hours worked during Monday and Tuesday, 9am - 5pm with one hour unpaid lunch break.

ABOUT YOU:

You will have experience of a customer facing role, preferably in the housing or social care sector, with the ability to communicate well both verbally and in writing. You will have good IT Skills, with experience of Microsoft packages including; SharePoint, Teams, Word and Excel. You will be have the ability to keep accurate and up to date records and be able to maintain a high level of confidentiality. A key part of the role is the ability to work independently without close supervision due to the nature and location of the job.
The full job description, with details of the essential and desirable criteria is is on our job profile here Scheme Co-ordinator - Job Profile.pdf. This document will also be available on the jobs pages of our website.

The postholder will be expected to provide a comprehensive enhanced housing management service to Castlehill’s housing for older people.

This will include:

• Assist tenants to sustain their tenancy by providing a property check call in accordance with tenants wishes and signposting to relevant agencies.
• Assisting with tenancy related issues, including the safety and security of the building and neighbour relationships to ensure we keep a high level of customer satisfaction
• Promote independent living by providing information on and helping to access the Associations adaptations service.
• Daily scheme building checks to complete any relevant Health and & Safety checks including security and safety of the premises, fire safety and hazards, lighting in communal areas, external access doors and door entry systems, external areas including gardens, drying areas bin areas, and car parks
• Maintain tenant welcome packs and liaise with Housing Officer and Tenant Participation Officer to support tenant social activities.
• In line with internal procedures co-ordinate access to facilities for tenants including; laundry areas, storage areas for equipment, social activities in common areas, and guest bedroom accommodation.
• Following the Associations policies, procedures and updating the Housing Management IT system and using Microsoft IT packages word, excel, outlook and Teams regularly.