Scheme Manager

at  Midland Heart

The Role
We have an exciting opportunity for a people-focused individual to join us as a Scheme Manager at Cirencester Court - a leasehold Retirement Living scheme comprising of 34 apartments in Swindon.
This is a part time role, working 20 hours per week over a minimum of 3 days between 9am-5pm, Monday to Friday. We’re happy to discuss day(s) of work / specific hours with the successful candidate to ensure it works for all.

As Scheme Manager, you’ll be responsible for the day-to-day management of the scheme, with duties including, but not limited to:

• Ensuring a consistently excellent housing management service is provided, including ensuring that repairs, grounds maintenance and environmental contracts are delivered to a high standard.
• Ensuring the scheme is safe for customers by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
• Developing and maintaining positive relationships with our customers, interacting with them regularly to ensure their needs are understood and key messages are delivered.

Here’s what a current Scheme Manager (Retirement Living) says about their being part of the team: “I enjoy working at Midland Heart because they value their staff. There are many benefits that come with working here as well as a great deal of opportunities to grow within your role”.

Our ideal candidate? We’re looking for a customer focussed individual who is passionate about delivering a brilliant service and is able to adapt their communication style to engage with a variety of residents. Your application will also demonstrate:

• Previous experience of working in a customer facing role – experience of working with older people is preferred but not essential.
• Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.
• The ability to manage your time and workload effectively and be able to easily adapt to changing demands.
• Excellent communication skills, both verbal and written, with the ability to engage customers and internal and external stakeholders.
• Level 3 Housing Management qualification or the willingness to work towards one.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome colleagues from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.
Interested? Click on “Candidate Information” below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.
We reserve the right to close the application process ahead of the advertised closing date based on the volume of interest received. Apply at your earliest opportunity to avoid disappointment!
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

• Ensuring a consistently excellent housing management service is provided, including ensuring that repairs, grounds maintenance and environmental contracts are delivered to a high standard.
• Ensuring the scheme is safe for customers by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
• Developing and maintaining positive relationships with our customers, interacting with them regularly to ensure their needs are understood and key messages are delivered