Science Graduate

at  Medserv

Respectfully, we do not require the assistance of recruiters at this time - please do not call the office. Any associated calls or emails will be screened accordingly.
About Medserv:
Medserv is an Irish company that was established by Cormac Loughrey in 2005, and has rapidly grown to become one of the largest companies specialising in medical billing and practice management in Europe. Our clients include hospital consultants of all specialties, GP’s, clinics, as well as hospitals.
Role Overview:
The core of the role will revolve around the daily processing of invoices and claim forms for all patient claims, to following up on outstanding accounts with clients such as doctors, hospitals, and insurers. Your day can vary, though, from data extraction and analysis to training new team members, or learning how to use a new system. Our company values of Always Innovating, Being Trustworthy, Collaborating Positively, and Delivering Results, will also be at the very centre of the role, and you will be expected to demonstrate these values on a daily basis.

Duties and Responsibilities:

• Efficient processing of various documents provided by different entities in order to generate invoices/claims in line with the company’s SLA
• Following up on unpaid invoices/claims with hospitals/insurers/patients accordingly to the status of the claim, identifying key trends to help resolve issues as they arise
• Ensuring the quality of claims meets all standards given by insurance companies, clients, and hospitals - following all rules for certain clients/hospitals during the process in order to achieve maximum reimbursement and a high level of client satisfaction
• Answering internal & external phone calls from other Medserv employees, clients, hospital staff, and insurer staff - maintaining a high level of professionalism, and providing precise and accurate information
• Responding to daily queries via email (Ticketing System) from both internal and external personnel within the required time frame, taking on additional email tasks required depending on the daily volume of team emails
• Establishing and maintaining good client and hospital relationships at all levels
• Attending and participating in training as required as well as providing training & mentorship to less experienced team members

Requirements and Skills:

• Analytical skills, being able to connect facts learned from different sources to see the bigger picture
• At least basic Excel skills
• Being able to work in a high-pressure environment while ensuring all the tasks are done in a timely manner
• Regular expansion of knowledge re: Irish healthcare system - being able to adjust to constantly changing insurer requirements keeping in mind client & hospital specific rules already in place
• Being able to work in a team environment, understanding the value of internal communication and common effort required to complete all daily tasks, but also being able to work independently on tasks as assigned
• Not required but preferred: basic understanding of the private medical healthcare system in the Irish market OR willingness to learn same in a short time frame

Package:

• Salary: €30,000 - €32,000
• Performance bonus (Team based)
• Company bonus
• Corporate Health insurance with Irish Life
• Pension contribution
• Maternity & Paternity leave (T&C’s apply)
• Workcation Options
• Life Assurance
• Gym membership
• Dedicated EAP
• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
• Holiday Plus Scheme to purchase additional leave
• Professional development support
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work
• 35-hour working week compensated at a 40-hour week

Additional Information:

• This role is office-based- Hybrid may be an option post probation
• This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm
• Role commences immediately

• Efficient processing of various documents provided by different entities in order to generate invoices/claims in line with the company’s SLA
• Following up on unpaid invoices/claims with hospitals/insurers/patients accordingly to the status of the claim, identifying key trends to help resolve issues as they arise
• Ensuring the quality of claims meets all standards given by insurance companies, clients, and hospitals - following all rules for certain clients/hospitals during the process in order to achieve maximum reimbursement and a high level of client satisfaction
• Answering internal & external phone calls from other Medserv employees, clients, hospital staff, and insurer staff - maintaining a high level of professionalism, and providing precise and accurate information
• Responding to daily queries via email (Ticketing System) from both internal and external personnel within the required time frame, taking on additional email tasks required depending on the daily volume of team emails
• Establishing and maintaining good client and hospital relationships at all levels
• Attending and participating in training as required as well as providing training & mentorship to less experienced team member