Scientist III, Field Applications

at  Thermo Fisher Scientific

ABOUT US:

When you are part of the team at Thermo Fisher Scientific you’ll do important work and be valued and recognized for your performance. With hardworking managers and encouraging coworkers for support, you’ll find the resources and chances to create contributions to the world.
Our Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. The EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software expertise in electron, ion, and light microscopy and with deep application knowledge in the Materials Science, Life Sciences, and Semiconductor markets, the worldwide Electron Microscopy employees are dedicated to customers pursuit of discovery and resolution to global challenges.
The Mission
The Americas NanoPort team, within the Sales and Service Division (SSD), runs a state-of-the-art Electron Microscopy Centre of Excellence, supporting account managers and external Thermo Fisher Scientific customers in the Sciences and Industry markets. Key goals of the NanoPort team are to deliver high-quality Customer Applications Training and Support, and to conduct carefully prepared Product and Workflow Demonstrations.

• Supporting and training customers after the sale and installation of the microscope. Customer training is primarily scheduled on-site on the customer’s instrument, but the candidate will support in-house training in the Hillsboro NanoPort as well.
• Authoring and maintaining supporting training material.
• Acting as a primary communication conduit to the factory by reporting engineering and production issues from the customer.
• Solving and reporting software and hardware issues and customer concerns.
• Provide continuous feedback to the product groups on system performance, features, and potential problems while collaborating with marketing/development groups on future product developments.
• Perform high quality TEM product demonstrations, including the development of new techniques and applications for Thermo Fisher Scientific partners and customers, particularly those in the Semiconductor marketplace.