SCOR Manager - Sales Effectiveness

at  Paypal

THE COMPANY

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: The Team Manager for Call Scoring and Quality Monitoring will lead a team responsible for evaluating sales interactions to ensure adherence to best practices, consistent messaging, and overall effectiveness. The role involves providing actionable feedback to sales reps, identifying training needs, and fostering continuous improvement. The manager will align closely with key stakeholders to ensure that call evaluation efforts support broader sales goals and outcomes, enhancing both sales performance and customer satisfaction through targeted coaching and improved training programs.

Job Description:

• Lead the evaluation and scoring of sales calls, ensuring alignment with company messaging and best practices.
• Identify areas for improvement and collaborate with broader enablement team mates to address specific training needs.
• Provide clear, actionable feedback to sales reps to improve communication and objection-handling techniques.
• Ensure consistent messaging across all sales interactions, aligned with go-to-market strategies and sales goals.
• Align with sales leadership and stakeholders to ensure call monitoring efforts support broader business objectives.
• Foster a culture of continuous improvement by refining call scoring frameworks and feedback processes.
• Track key performance metrics such as call quality scores, conversion rates, and customer satisfaction to measure impact.

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $64000 to $156750
For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

WHO WE ARE:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Please refer the Job description for details