Scrum Master | Luxury Retail Sector

at  Capgemini

SKILLS & EXPERIENCE

• Certified Scrum Master (CSM) or equivalent certification.
• Minimum 3 years of experience as a Scrum Master, experience on Salesforce and Retail ecosystem will be an asset.
• Understanding of Salesforce Commerce platform capabilities, including configuration, customization, and integration is an asset.
• Excellent communication, leadership, and facilitation skills.
• Experience with Confluence, Jira & Zephyr suitable.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Fluent English required; French is an asset.
• Ability to work in a complex, fast-paced, distributed environment with high expectations.

DESIRED PERSONAL SKILLS

• Good communication skills, with high attention to detail.
• Ability to communicate with people from the business and technical fields.
• Strong analytical, problem-solving, and organizational skills. Focused and agile under pressure.
• Strong customer service focus, with the ability to communicate with highly technical and business teams.
• Ability to work in a flat and versatile organization, and on multinational / multicultural projects.
• You must have an excellent perception of the issues and have an uncanny knack of being able to uncover the true story.

RESPONSIBILITIES

• Serve as the Scrum Master for one or more development teams, guiding the team through the Agile process and facilitating all Scrum ceremonies.
• Collaborate closely with Technical Team Lead, Product Owners, Business Analysts, and stakeholders to prioritize and groom the product backlog.
• Coach the team on Agile principles and practices, fostering a culture of continuous improvement and collaboration.
• Remove obstacles and impediments that hinder the team’s progress, escalating issues when necessary to ensure timely resolution.
• Work closely with developers and administrators to understand technical requirements and constraints.
• Track and report on team velocity, sprint progress, and project milestones, ensuring transparency and accountability.
• Support the Technical Team Lead in the tracking and assessment of the Agile KPI of the Product team.
• Demonstrate resilience and problem-solving skills, facilitating effective communication and collaboration within the team and across departments.
• Collaborate with cross-functional teams to identify and implement system improvements and best practices.
• Promote a positive team environment that encourages creativity, innovation, and excellence.
• Participate in onboarding and coaching new members of the delivery team.
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