SCUK Customer Relations Advisor

at  Santander

SCUK Customer Relations Advisor
Country: United Kingdom
SCUK, one of the UK’s Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business. You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.

OTHER THINGS YOU NEED TO KNOW:

• The department operates between the hours of 9am and 5pm, Monday – Friday
• After training is completed, hybrid working will be available with a minimum of 3 days a week in the office
• There is a requirement to work 2 bank holidays per year

Please refer the Job description for details