SCUK Customer Service Advisor

at  Santander

SCUK Customer Service Advisor
Country: United Kingdom
Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered).
In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. You will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time.

THINGS YOU NEED TO KNOW:

The department operates between the hours of 8am and 6pm and you will be required to work across the below shift pattern:

• Week 1 – 8am to 3pm (1-hour unpaid break) + Sat 9am to 2pm
• Week 2 – 8am to 4pm (1-hour unpaid break)
• Week 3 – 9am to 5pm (1-hour unpaid break)
• Week 4 – 10am to 6pm (1-hour unpaid break)
• Week 5 – 10am to 6pm (1-hour unpaid break)

These hours equate to an average of a 35-hour week, across a 4-week period. Please note there is also a requirement to work 2 bank holidays per year

Please refer the Job description for details