SE Customer Service Lead HU

at  Syngenta Seeds

Company Description
Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs. Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Syngenta Seeds is headquartered in the United States.
Job Description

ACCOUNTABILITIES:

• Contribute to the annual distribution contract template review and preparation and keep updated the contracts for customers
• Maintain relationship with customers (distributors), other external partners, like warehouses, service providers, as well as internal stakeholders
• Coordinate and execute O2C process; receive, record and process customer orders using the existing ERP platforms, check stock & credit limit availability together with the responsible function representatives if necessary, arrange delivery or customer pick up, issue required documents, invoice upon the order fulfillment, monitor order status
• Ensure efficient inventory management process regularly monitoring channel stock, Syngenta inventory optimization by locations, in order to support sales maximization, reduce lost opportunities and stock expiry
• Cooperate with the Sales to monitor performance, target execution of distributors
• Manage stock return process from the customers, documentation, billing according to the commercial policy and agreement in accordance with the internal and external guidelines
• Ensure regular stock reconciliation with the service providers, and the annual stock count execution together with the other functions concerned
• Manage FOC goods process (marketing demo, trial, commercial FOC etc.)
• Ensure timely reporting and processing of the customer complaints
• Act as lead in projects and initiatives linked to improvement activities around Customer operations process
• Continuously learn and work on individual development, and look for improvement of the way of working, efficiency, contribute to implementation of new technologies in the daily activities of Customer Service
• Coordinate Syngenta voucher/coupon redemption
  Qualifications

REQUIREMENTS:

• Bachelor/Master’s Degree
• Experience in Customer Service, Order to Cash process, Logistics, Transportation, or sales roles
• Team leading/coordination experience
• Understanding of the Agrobusiness, market drivers, customer behaviors is a plus
• Commercial knowledge of the local business environment
• Experience to build relationship with customers, suppliers, service providers
• Experience in ERP processes and system use, excellent computer usage (MS Office) and communication skills
• Experience in continuous improvement and operational excellence tools and methodology
• Fluent in English and Hungarian language
• Understanding of general HSE and Quality management
  Additional Information

• Coordination of HU Customer Service team activities, representation of HU Customer Service team in cross-functional forums
• Managing professionally, efficiently and timely the extended O2C process, supporting the achievement of sales targets delivering outstanding customer experience and operational excellence with cost effective operation, controlled stock management, following the global/local processes
• Interacting daily with external customers and other internal functions providing and exchanging information on products, orders, shipments, as well as preparing regular reports in line with legal, or internal requirements