Sea Logistics Customer Care Manager - Import

at  KuehneNagel

Ready to chart a course for a long-term career with a global logistics leader? Join our Sea Logistics team in Birmingham and become part of our ongoing success story!

YOUR SKILLS AND EXPERIENCES

• Showcase your strong communication skills that bridge gapsand build connections.
• Navigate language effortlessly with native or C1 Englishproficiency.
• Strong leadership skills

YOUR ROLE

The Customer Care Import Manager is responsible for organising a team of Customer Care Specialists within a Sea Logistics Customer Care Location (CCL). Your day to day activities are to ensure that your team perform all duties and functions in accordance with specific working instructions and Customer SOP’s. You will be working closely with the Shared Service Centres (SSC) and facilitate agood working relationship, in addition to building and maintaining close collaboration within the Operation Care Centre (OCC).

YOUR RESPONSIBILITIES

• Provide leadership and direction to the Customer Care Specialist team
• Develop, supervise and coordinate the day to day team activities to ensure best in class service for the customer
• Support set up and stabilization of new scope of work
• Ensure close cooperation with Branch management as well as Operational Care Centre teams, ensuring an excellentcustomer experience
• Maintaining discipline within the department, in line with company policies and procedures
• Actively encourage the training, personal and career development of the departmental team, through the annual
• Performance Review process and regular review of industry training and certification regulations
• Actively manage interfaces / information exchange between our Customers and amongst teams