Sea Logistics Customer Care Specialist - Bilingual

at  KuehneNagel

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Quebec site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.

YOUR SKILLS AND EXPERIENCES

• Bachelor’s degree in supply chain management or similar field
• 3+ years of Sea Logistics Imports and Freight Forwarding experience
• Bilingual in French and English is a must
• Excellent communication skills (both oral and written)
• Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
• Dangerous Goods Regulations (DGR), CIFFA I + II certificates is considered an asset;

YOUR ROLE

This is a customer focused role that requires the ability to build and develop long-term partnerships with all our internal and externalpartners, along with the keen ability to listen, communicate, transfer information, handle customers’ inquiries and provide solutions.

YOUR RESPONSIBILITIES

• You will be responsible for customer care and satisfaction by providing proactive advice and consultancy
• Learn customers’ business and needs to support their business goals by creating clear, open communication channels
• Promote pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution
• Ensure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization
• Ensure that the experience during implementation is designed around the customers’ business and day-to-day realities
• Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect “normal” shipping patterns
• Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
• Document communication rules of engagement that are led by the customer in defining the relationship but always ensure that we hold up our part of the partnership
• Facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer
• Become the resource of timely and relevant information that may impact customers’ business to adjust planning, budgets, etc., to mitigate their risk
• Guide customers through Kuehne+Nagel on-line tools that support their goals (i.e.. efficiency, planning, visibility)
• You will document, investigate and resolve customer concerns in a timely fashion
• Ensure that all GXP training is completed and all Pharmaceutical shipments are handled based on GXP requirements and compliance.
• Understand and adhere to Kuehne+Nagel QSHE processes and requirements as stipulated in SOP/WI.
  If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.