Sea Logistics Customer Care Specialist

at  KuehneNagel

Do you have a passion for sea logistics and customer care? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact.

YOUR SKILLS AND EXPERIENCES

• Sea Logistics background
• Intermediate level of English B1
• Communication and conflict resolution skills
• Analytical skills

YOUR ROLE

Sea customer care expert support customers by providing helpful information, answering questions, and responding to complaints. You will provide front line support for clients and customers, and ensure that they are satisfied with our products, services and features, thereby contributing to excellent service standards.

YOUR RESPONSIBILITIES

• Customer care and satisfaction: to pro actively advise and consult to ensure customer satisfaction
• Shipment management: qualification and entry of customer orders into the operational execution process
• Quotation management: qualification of customer inquiries, provide quotations and updates, set final selling price
• Customer on boarding: inclusion and transfer of customer requirements into our systems
• Customer data management: maintenance and integration of customer data in the our systems
• Operational customer relationship management: knowledge exchange with the sales
• Reporting (creating, refining and reviewing reports)