Sea Logistics Customer Care Specialist

at  KuehneNagel

Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

YOUR SKILLS AND EXPERIENCES

Advanced level of English.
Previous experience in international trade or related areas.
Degree in International Trade or a related field.

YOUR ROLE

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

YOUR RESPONSIBILITIES

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.
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Mandatory responsibility_ISO 9001 / ISO 14001 / OHSAS 18001/ISO 45001 standards:

• Participate in all trainings, campaigns and other activities related to quality, occupational health & safety, environment and security.
• Actively cooperate in QSHE objvective achievement.
• Report environmental or occupational health & safety incidents / accidents