Sea Logistics Operational Care Expert - Import

at  KuehneNagel

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together?We are looking for a highly motivated Sea Logistics Operational Care Expert - Import to join us in Milan.

YOUR SKILLS AND EXPERIENCES

• Three years experience in similar roles, specifically import
• High level of attention to detail, communication, organizational skills in organizing, planning, assigning and controlling, decision making
• Flexibility and ability to work under pressure are the top attributes sea logistics Operational Care needs
• Fluent in English

YOUR ROLE

The Sea Logistics Operational Care Team Expert is part of a team in the Operational Care Center responsible for coordinating transport activities.

YOUR RESPONSIBILITIES

• Creation and completion of shipment details in our internal data management system (e.g. carrier, vessel, item description, PO allocation)
• Coordination with customs agents, hauliers and carriers
• Creation of files for consolidation container (Master / Single)
• Handling shipments in alignment with shipping instructions included in SOP (if any) and taking into account national and international regulations, compliance, rate and routing information
• Transport document creation
• Invoicing
• Passive invoice acknowledgement
• Profit maximization through choice of suppliers
• Immediate report of problems, operation disputes or discrepancies to the direct operational report
• Monitor operational performance of carriers and other suppliers
• Escalation or creation of awareness if performance and commitments are not being delivered
• Initiation and resolution of any rate discrepancy
• Work with Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
• Support to Customer Care teams in resolving complains