Seasonal Customer Service Advisor – Temporary Contract

at  Joma Jewellery and Katie Loxton

THE OPPORTUNITY

We have an exciting opportunity for Seasonal Customer Service Advisors to join our cheerful Customer Experience team this festive season! From October 2024 to 31st January 2025, you’ll play a key role in delivering exceptional service to our retail customers across both of our brands, Joma Jewellery and Katie Loxton.
With gifting at the heart of what we do, we believe in making every customer’s experience as special and memorable as possible. You’ll provide outstanding customer service by offering a positive and personalised experience through email, phone, social media and live chat.
In this fast-paced and ever-growing business, you’ll make a real impact by ensuring every customer feels valued even when things don’t go quite as planned. Using an on-brand tone of voice, you’ll find effective solutions to create stress- free and memorable online shopping experiences. We have great systems in place to support you including Gorgias, Magento, and NetSuite.
You’ll need to be a brilliant problem solver with empathy for our customers. You will have the opportunity to collaborate with our wider teams, such as Warehouse and eCommerce, to deliver a seamless customer journey. If you are successful in the role, we will provide 2-3 weeks of training to ensure you feel confident in handling any customer queries that may come your way!
You will be working an 8 hours, 5 days a week shift pattern. We are currently operating on a ‘any 5 in 7’ contract, this essentially means that you could be occasionally required to work a shift on any day of the week, which includes 1-2 weekends per month and some bank holidays. Our shifts will run between 8am and 10pm, we’ll ensure you always receive at least 1 weeks’ notice for your shift pattern.
This is a hybrid role, allowing you to enjoy the flexibility of working from home most of the time, with occasional visits to our Head Office in Banbury, Oxfordshire as needed. Since you’ll be spending time working remotely, it is essential that you have a reliable internet connection and a private space to handle customer queries without interruptions. If you’re excited to make a difference and be part of a wonderful team, we’d love to hear from you!

Please refer the Job description for details