Seasonal Duty Manager - YHA Helvellyn

at  YHA

WHAT SKILLS AND EXPERIENCE WE VALUE

Our Seasonal Duty Manager role requires flexibility to cover different shifts and tasks. While it’s an advantage, it’s not essential for our duty managers to have prior face-to-face customer service experience. However, experience in hospitality or customer service, particularly in managing and delivering a quality service, would be advantageous.
Desirable qualifications include Food Safety Level 2 and APLH Level 2, but these are not essential. Essential requirements include experience in managing varying pressures, including significant peaks in workload demands, and team management.
Good communication skills and basic IT proficiency are advantageous, and excellent time management is essential in our dynamic environment.

THE ROLE: SUPPORTING EXCELLENCE IN HOSTEL OPERATIONS

As a Seasonal Duty Manager, you play a vital role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs). You’ll also engage in a wide range of customer-facing duties across the hostel, delivering an outstanding service to all guests and visitors, ensuring they have a remarkable YHA experience.

YOUR RESPONSIBILITIES

• Team Support: Directing and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Leveraging Technology: Utilising our systems for efficient guest check-ins, check-outs, and a number of management functions.
• Cleanliness and Comfort: Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable atmosphere for our guests.
• Culinary Delights: Assisting in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience, while engaging in authentic, inclusive conversations.
• Deputy Management: Deputising for the Hostel Manager, managing the daily hostel operation in their absence.