Seasonal Guest Experience Representative, STC

at  Oxford Properties

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We are currently looking for highly motivated Guest Experience Representatives to join our team at Scarborough Town Centre during our seasonal period. At Oxford, we have a commitment to customer service excellence, and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Scarborough Town Centre and must ensure professionalism, pride, and passion each and every day.
Scarborough Town Centre is open Monday-Saturday from 10AM-9PM and Sunday 11AM-7PM. Shifts can begin as early as 8AM and end as late as 10PM. These hours will vary based on special events and changes in operational hours.
This is a seasonal position begins as early as November 1st until January 2025, with a possibility of extension depending on business needs. Flexible availability is required for this role. We require a minimum availability of 3 days per week (including weekends, where two of those days must be a Friday, Saturday, and/or Sunday), and holidays. When submitting an application for this role, kindly include an up-to-date resume with your weekly availability clearly highlighted.

AS A MEMBER OF THIS TEAM, YOU WILL BE RESPONSIBLE FOR:

• Proactively seek opportunities to create memorable guest interactions and provide exceptional customer service.
• Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned.
• Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.
• Developing and maintaining strong relationships with retailers.
• Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
• Deliver all services offered at the Guest Experience locations – including selling the Scarborough Town Centre Gift Card PLUS
• Other responsibilities may be assigned based on business needs.

TO SUCCEED IN THIS ROLE, YOU HAVE:

• A high school education – post-secondary education in a related field preferred (i.e. Hospitality, Marketing/Communications, etc.)
• Previous customer service experience required.
• A positive and friendly attitude, approachable, proactive and solution focused.
• A strong desire to create exceptional customer experiences.
• The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.
• The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
• Able to work independently and in a team environment.
• Strong written and oral communication skills; bilingual preferred.
• Conflict resolution/management skills.
• Organization and time management skills.
• The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed.
• Computer skills – including working knowledge of social media tools, Google Sheets and Microsoft Office programs.
• The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending.
• The ability to work a flexible schedule of days, evenings, weekends, and holiday
  Oxford’s purpose is to strengthen economies and communities through real estate.
  Our people-first culture is at its best when our workforce reflects the communities we live and work — and the customers we proudly serve.
  From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs