Seasonal Hospitality Assistants for a busy festive season!

at  Theatre Royal Plymouth

SEASONAL HOSPITALITY ASSISTANT

Reports to: Senior House Manager
Rate of Pay: £12.00 per hour
Contract: Zero Hours Contract, must be available to work a minimum of three shifts per week including at least 1 weekend day
Benefits: Great ticket offers!
Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the South West, we engage and inspire many communities, creating memorable experiences for people from all backgrounds. TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.
With an exciting programme of festive performances coming up, we are looking to add to our team of Hospitality Assistants to join the Front of House (FOH) team to help support the theatre during this busy period. Hospitality Assistants will work across any of TRP’s retail outlets including our bars and café, delivering excellent customer service, serving refreshments, barista style drinks, merchandise and food.
We are offering fixed term seasonal positions with start dates from week commencing 10/12/2024. Each shift will range from 3½ to 5 hours and will include afternoons and/or evenings. Successful applicants for this position will need to be flexible and able to work a minimum of three shifts per week including at least 1 weekend day.
Employment will last until 11/01/2025.
Inclusion and Diversity
We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.
The collective power of each team member’s life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.
In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.
Inclusion and Diversity
We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.
The collective power of each team member’s life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.
In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.
To apply
Please submit a CV & cover letter in application for the role.
Closing Date: Tuesday 19 November at 09:00

• Welcome, engage and interact with patrons as they arrive at any of our retail outlets
• Preparing sales points for ice cream, confectionery, programmes, merchandise, food and drink and deliver an exceptional, positive and warm standard of service
• Pass on easy-to-follow information to our ticket holders to help guide them to their seating areas and have confidence to assist guests who request access support
• Respond proactively and positively to customer enquiries
• Look after the audience during the show, identify and help resolve any issues relating to patron behaviour, comfort and safety
• Understand our emergency evacuation procedures and implement when require