Seasonal Merchant Operations Associate

at  Uncommon Goods

ABOUT US

Uncommon Goods partners with independent makers and small businesses to offer a wide, constantly evolving assortment of original, creative products.
We are built on better business practices and committed to having a positive impact. Learn more here.
The best part of Uncommon Goods is us—our team. We’ve been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is. Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here.

SKILLS & QUALIFICATIONS

• Meticulous attention to detail and highly organized.
• Excellent communication skills over the phone, through email and in person.
• Ability to perform in a fast-paced environment.
• Ability to manage projects and meet deadlines with minimal supervision.
• Track record for exceeding expectations and striving for excellence.
• Ability to manage projects, multi-task and meet deadlines with minimal supervision.
• Strong problem-solving skills and the ability to think outside the box.
• Comfort working with Microsoft Excel, including basic formulas, Data Entry, Vlookups, and Pivot Tables.
• Knowledge of Zendesk Ticketing System
• Strong computer competency.
• Customer service-focused aptitude.
• Sense of urgency.
• Ability to navigate through competing priorities.

ABOUT THE ROLE

We are seeking a dedicated and dynamic Seasonal Merchant Operations Team Associate to join our team and play a pivotal role in communicating with our vendors and customers. In this integral position, you will collaborate closely with our seasonal and year-around team to ensure the efficient operation of our administrative processes, while providing exceptional customer and vendor support.

ROLE RESPONSIBILITIES

• First point of contact for all our vendors while placing purchase orders, following up on tracking, invoices, and vendor confirmations.
• Assist vendors/customers via phone and email regarding order and/or account inquiries.
• Self-starter; able to work independently and manage multiple priorities while meeting tight deadlines.
• Maintain accurate correspondence and records of vendor communications, including current vendor information regarding cost, availability, reorders, and general product information.
• General administrative duties and support, including special projects on an “as needed” basis for the merchant operations team.
• Critical problem-solver capable of streamlining, improving processes, and troubleshooting.