Seasonal Product Service Coordinator

at  BURTON EUROPE

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

THE BREAKDOWN:

Starting October/November we are currently looking for two Product Service Coordinators until April/ May.
The Product Service Coordinators inspects products returned for product service consideration for all Burton and Anon products, determines claim settlements, and sees to it that all claims are handled in compliance with Burton Snowboards’ policy and guidelines. He/She/They may be assigned as a point person for specific areas such as key accounts, product groups, customer service, etc.

• Manage product claims in cooperation with dealer and customer service
• Manage product claims with direct customer contact by telephone and/or in writing
• Warehouse organization and assisting with product repairs
• Responsible for spare part orders from order acceptance to dispatch
• Packaging and shipping of products and spare parts
• Responding to specific inquiries by end user and providing them with a professional and high quality customer service
• Assist in shop product claims
• Organizing a European repair network of specialists in every field

What You’ll Bring to the Team

• Hands-on attitude
• Sustainability focused
• Fluent in German and English, additional language skills are a plus
• Good MS-office knowledge
• Well organized, time efficient and multi-tasking ability
• Craftsmanship for repairs and technical understanding
• Strong understanding of the snowboard & outdoor sports industry and related products
• A positive attitude, detail-oriented and capability to work independently while maintaining a “team and customer first” mindset