Seasonal Sales Assistant - Admissions

at  ZSL

ABOUT YOU

The ideal candidate will:

• Have experience in customer service, retail and/or admissions (previous experience of selling Membership would be an advantage).
• Be able to work well as part of a team, with a desire to give our guests the best possible start to their visit.
• Have a positive and flexible approach, being able to adapt your style and respond to visitor needs.
• Be available to work weekends and bank holidays.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK.
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.

ABOUT US:

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.

PURPOSE OF THE ROLE

As an admissions sales assistant at London Zoo every transaction is an opportunity to make someone’s day. Working as part of a team you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors in order to generate the money for us to be able to continue to care for our animals and our ongoing conservation work.

KEY RESPONSIBILITIES:

• Your main role will be to support the delivery of on-site sales targets and KPIs, including Admissions sales, Car park sales, Membership sales and Ticket scanning.
• You will also ensure the Admissions areas are presented to the expected standards and ensure that all published ticketing and cash handling procedures are adhered to.