Seasonal Sales Assistant

at  Lush

SKILLS AND EXPERIENCE

Customer Service: You don’t need to have worked in customer service before but we are looking for a genuine passion for delivering exceptional customer service, building rapport and understanding customer needs.
Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.
Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.
Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.
Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.
Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.

ABOUT THE ROLE:

Our team of Sales Assistants are at the front of the business, connecting with our customers, showcasing our wonderful products and spreading joy one bath bomb at a time.
We’re a team that works hard, looks after each other and enjoys what we do. You could be one of us!

KEY RESPONSIBILITIES

• Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
• You will be a Lush Ambassador, championing our ethics and values during consultations
• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
• Providing sit-down consultations and bespoke routines to fulfil the customers’ needs, including hand and arm massages, scalp massage, curl pattern reading and more.
• Hosting product-making workshops and in-store parties.
• Stocking products on the shop floor, ensuring our products are clean and inviting to customers
• Operating our till systems - you will be cash-handling trained.
• Being adaptable and solutions-focused, as no two days in retail are the same!