Seasonal Server ICE!

at  Marriott International Inc

Additional Information Seasonal position, Old Hickory and Harbor Social
Job Number 24147579
Job Category Food and Beverage & Culinary
Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB DESCRIPTION DATE:

10/03/06
Job Purpose: Two to three sentences describing the overall purpose of the job
Take accurate orders, serve food and beverage items in a timely manner, provide information about menu items and ensure guest satisfaction.
Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job’s time. Please include supervisory responsibilities.
1.
Ensure all tables are set properly prior to guest arrival.
2.

Present menus to guests and answer questions about menu items, making recommendations upon request.
3.
Take food and beverage orders from guests. Up-sell orders by suggesting
appropriate additions to orders to maximize sales and guest satisfaction.
4.
Enter orders into computer order system. Ensure food is prepared correctly prior
to serving.
5.

Follow up with table to ensure guest satisfaction throughout meal. Serve and replenish beverages and other accessories throughout the meal.
6.

Prepare guest checks ensuring correct orders are listed and totaled. Return promptly with change and receipt having followed the proper cash or credit procedures.
7.

Demonstrate product knowledge and assist in training new servers and server assistants.
8.
May transport food orders from the kitchen to the appropriate guest.
9.
Complete daily side work duties as assigned.
10.

Assist Server Assistants in clearing and resetting tables as needed.
11.

Perform other duties as assigned.
Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
Education

High school diploma or equivalent preferred.
Experience

Minimum six months serving experience preferred, ideally in a high-volume full service restaurant. Good communication skills required.
Licenses/Certifications

Food Handler’s card, Alcoholic Beverage Commission (ABC) card may be required
Management Activities: Check all that apply
Interview, select and train STARS
Set and adjust their rates of pay and hours of work
Direct the work of STARS
Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status
Handle STAR complaints
Discipline STARS
Plan the work
Determine the techniques to be used
Apportion the work among the STARS
Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold
Control the flow and distribution of materials or merchandise and supplies
Provide for the safety and security of the employees or the property
Plan and control the budget
Monitor or implement legal compliance measures
Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS).
Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.
Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.

Please refer the Job description for details