Seasonal Technical Customer Service Representative

at  Foundever

Remote, British Columbia, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Apr, 2025Not Specified24 Jan, 2025N/AScreens,Communication SkillsNoNo
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Description:

Req ID#: 390115
Remote, Any Province, CA
Job Description:

ABOUT US

Foundever is hiring Seasonal Technical Customer Service Associates! Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. If you have a passion for providing outstanding service and are eager to make a difference, we invite you to join our dedicated team!
Location Requirements: Must legally reside in Canada. Currently hiring in ON, NB, NL, NS and PE.

QUALIFICATIONS

  • Excellent listening and communication skills both written and verbal
  • Previous experience with technical customer service support an asset
  • Ability to multitask and navigate between screens efficiently while assisting customer
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a background check
  • Quiet and distraction free workspace

Responsibilities:

  • Handle inbound customer service calls
  • Understanding and striving to meet or exceed metrics while providing excellent customer service
  • Drive customer satisfaction through voice while providing empathy and offering helpful solutions
  • Ongoing training and skill development

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Diploma

Proficient

1

Remote, Canada