Second Line Analyst

at  University of Derby

JOB DETAILS

Department
Digital Solutions and Services
Responsible to
Operations & Response Centre Delivery Team Leader
Location
All Derby Sites
Salary
£26,363 to £28,827 per annum (for exceptional performers, there is scope for further progression up to £32,838 per annum).
Closing date
Thursday 4 July 2024
Contract type
Permanent
Post type
Full-time
Adaptive working type
Onsite
This role will be based on site, primarily in the named location.
Reference
0250-24

QUALIFICATIONS

• Relevant Degree/HND or demonstrable equivalent experience.

SKILLS, KNOWLEDGE & ABILITIES

• Broad knowledge of a range of technologies e.g. application delivery, networking, operating systems, and their capabilities and benefits.
• Evidenced ability of acting as an exemplar individual in terms of high performance within a multi-disciplinary IT delivery team and contributing to the overall team’s performance constructively and professionally.
• Understanding of information security and governance.
• Creative and Innovative approach to successfully providing a consistent, high quality operational service, challenging system and process that do not focus on the customer needs.
• Ability to evidence excellent communication, engagement, persuasion and influencing skills (verbal and written).
• Strong analytical skills, ability to be decisive and takes ownership of problems.
• Responsive to customer needs, consultative and collaborative.
• Ability to deliver within tight deadlines in a demanding environment.
• Attention to detail and determination for excellence.
• Commitment and enthusiasm for continuous improvement and encourages innovation.
• Creates a service culture within and across teams.
• Develops and utilises expertise for the benefit of customers and colleagues. Can apply knowledge quickly to new challenges.

BUSINESS REQUIREMENTS

• Requirement to participate in Response Team Rota.
• Flexibility with regard to working hours and travel between sites.
• Engagement with Students to ensure Service if fit for purpose, and to assist with Student employability.
• Willingness and flexibility to travel and work between University and external sites in a cost effective and timely manner.

QUALIFICATIONS

• Professional and /or technical qualifications, e.g. PRINCE 2 /ITIL / CCNA / MCP or substantial, applied equivalent experience.

EXPERIENCE

• Experience of maintaining, operating, troubleshooting Audio/Visual equipment.
• Experience of operating, developing AV management tools e.g. Crestron systems/Fusion etc.
• Working within a Higher Educational Institution.

SKILLS, KNOWLEDGE AND ABILITIES

• Scripting skills e.g. PowerShell
• Understanding of the importance of prioritising resources, experience of working with external 3rd party contracts, and delivering service against SLA’s and OLA’s.

ABOUT THE ROLE

Are you an experienced or recently qualified Computing Graduate?
This is an exciting opportunity for an experienced or recently qualified graduate to work within our award winning Digital Services and Solutions Team.
We transform futures via industry-relevant, expert teaching, from foundation and undergraduate degrees through to postgraduate study and research, and effective digital provision is central to our continued success.
Join us, and you can play a crucial part in delivering a modern and secure digital environment for our students and staff. You can also expect exceptional investment in your future and the chance to take your career anywhere you want to go, all whilst working for an organisation committed to success and positive civic impact at regional, national and international level.
Working within a sector leading digital department, The Second Line Analyst role will be based in a hugely supportive environment, providing a huge variety of IT skills and knowledge with lots of opportunities to develop. Delivering 1st and 2nd line support, which involves all aspects of the University business, both remotely and out in the field. Our aim is to have the best engineers at the frontline of the University of Derby, supporting our staff and students.
If you are highly motivated, engaged, and thrive on sharing new ideas, this is the role for you.
Upon appointment role title will be Operations & Response Centre Delivery Analyst
For further information and informal enquiries regarding the role, please contact Digital Operations Manager - Dale Baker via d.baker2@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk