Second Line ICT Desktop Technician

at  Hereford and Worcester Fire and Rescue Service

Job Introduction
An exciting, opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park. This is a fixed term contract for 12 months, with a possible 6 month extension.
The role of the ICT Desktop Technician is to provide 2nd level support to HWFRS users in a mixed full/thin/mobile/ cloud client environment. The post holder will assist the IT Help Desk with the diagnosis, support and troubleshooting and resolution of desktop and software application issues and also with the maintenance and deployment of new IT equipment throughout the Service. The post holder will also provide support as requested on high profile initiatives which require ICT involvement and assistance.
As a small and dedicated team everyone gains experience and exposure of a wider range of IT disciplines. The successful candidate will undertake training and development opportunities to aid progression in the department, including to 3rd Line Senior Technician roles.

ABOUT US

Every day we’re helping to save lives and keep the community safe - and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don’t see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.

Please refer the Job description for details