Second Line Support Engineer

at  Aerial Direct

2nd Line Support Engineer Service Delivery
The Service Delivery team are one of our fastest growing teams, and were looking for a new 2nd Line Service Desk Engineer to join them. Based in our newly refurbished Fareham offices and reporting into Kim Smith, our Head of Service Delivery, you will be involved in resolving escalated phone, email and remote enquiries from our IT and Telecoms customers.
You will currently be working within a technical support capacity with a solid understanding of network terminology e.g., WAN, LAN etc.
This would represent a great opportunity if youre looking to take your career working in service delivery support to the next level a fantastic role with a proven development track, in a growing company committed to the growth of our employees.

WE EXIST TO ENABLE OUR CUSTOMERS TO HAVE THE CONVERSATIONS THAT MATTER. WE DO THIS THROUGH EFFECTIVE PARTNERSHIPS AND A GREAT CUSTOMER EXPERIENCE.

Working at Aerial Direct isnt just a career, its a decision to be better. Its choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and youll be given the tools, training, and support needed to do a great job.
We are proud to be one of the UKs leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.

OUR PROCESS

Step 1: Is there a fit? Youll have a chat with our Talent Acquisition team, talk through your past experiences and what it is youre looking for from your career
Step 2: Meet with your would-be manager, our Head of Service Delivery, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. Youll run through a few scenario based questions, and get the opportunity to ask anything youd like to learn about.
Step 3: If it looks like a good fit from both sides, well be looking to make you an offer!

Please refer the Job description for details