Second Line Technical Support Engineer (Shift Patterns)

at  Krome Technologies Ltd

Are you an experienced Second Line Support Engineer looking to boost your career by working for a people-centric, dynamic and successful MSP?

REQUIREMENTS:

• At least two years of experience in a similar role
• Experience of some or all of the following;
• Microsoft Windows Desktop / Server Operating Systems, MS Office Suite 2013/2016, Exchange, Skype for Business, Teams Telephony, Active Directory, Firewalls (Palo Alto), Citrix XenApp, Office 365, VMWare, vSphere, Hyper-V, SAN, Zerto, Citrix, SQL Server, Aruba/Airohive Wireless, PRTG network monitoring
• Virtualisation practices from a build, install, configure level through to standard support
• A good grasp of TCP/IP networking
• The ability to install and decommission a range of hardware Including laptops, printers, PC’s, monitors, servers and racks
• Great communication skills (in person and via telephone), excellent written and spoken English is essential
• Personable, with the ability to build rapport with team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
• Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must
• The successful candidate will be a punctual and thorough worker, with astute attention to detail
• Strong academic background – a Bachelor’s degree or related IT qualifications would be highly desirable but not essential
• This role will be based in our Chertsey office (with occasional travel to client sites)
• A full UK Driving License is essential for the role
  All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome’s common employment practice.

An excellent opportunity has emerged for a Second Line IT Support Engineer to join the technical team.
The successful candidate will have an existing track record working within a similar role and knowledge of the Windows Server OS stack, common Virtualisation practices including VDI in Citrix XenDesktop, XenApp and Microsoft RDS. A key understanding of networking would also be advantageous.
There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Citrix.
The role includes shift patterns to cover our 24×7 helpdesk, the shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am.
The role is based at Krome’s HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required.