Secretarial Support Officer

at  North Yorkshire Police

Secretarial Support Officer
Location: Police Headquarters, Northallerton with agile working?
Salary: Scale 2-3 SCP 13-18 £23,286 - £25,626. The entry salary will be dependent on candidate’s skills and experience evidenced to the Career Progression Plan.
Contract: Permanent
Hours: Full time 37 hours per week, Monday to Thursday 8:30am-5pm Friday 08:30am-4:30pm.

KEY DOCUMENTS

Job description

REQUIREMENTS:

• Proficient in Microsoft Office applications.
• Experience of arranging meetings and managing multiple senior managers’ diaries.
• Excellent notetaking skills with high levels of accuracy to meet requirements and timescales.
• Excellent planning and organisational skills, including the ability to manage multiple tasks at one time.
• The ability to work as an individually as well as part of a team.
• A high level of attention to detail including producing and presenting accurate data and information.
• Excellent customer service, problem solving and interpersonal skills, including the ability to communicate with a broad range of customers across a variety of platforms.
• The ability to produce a high standard of work to meet specific deadlines whilst always maintaining accuracy and quality of data.
• The ability to handle a range of issues of sensitivity and confidentiality with patience, confidence, and professionalism.

• Deliver a high-quality secretarial support service to executive members.
• Provide a meeting facilitation service, to include arrangement and coordination of attendance, taking, compiling, and circulating minutes, agendas and supporting papers.
• Deliver service in accordance with agreed KPIs and SLAs as well as identifying and developing ongoing process and service improvements.
• Effectively maintain and manage files, in accordance with relevant legislation, regulations or procedures.
• Share knowledge with colleagues to ensure a seamless and consistent service.
• Develop and maintain a good knowledge of key procedures and processes, identifying, resolving, and escalating issues.
• Respond to queries and provide advice, guidance, or signposting.
• Promote the service catalogue, associated tools, SLA’s and KPI’s, ensuring they are understood by service users and colleagues.
• Develop and maintain effective working relationships with colleagues, key stakeholders, unions, and staff associations.
• Support and drive initiatives for the digitisation of material including meeting papers and other documentation.