Section Manager – Customer Delivery

at  John Lewis Partners

AT A GLANCE

Role Title: Section Manager - Customer Delivery Hubs
Contract Type: Permanent
Location: Theale Customer Delivery Hub
Hours of Work: 37.5 hours per week
Shift: Rotating AM & PM (AM - 06:00-14:00 & PM 14:00-22:00)
Salary: £29,900-£44,800 - This shift will also attract a shift premium of 18.5%.

JOB REQUIREMENTS:

Manage a team of Partners reporting directly to a site manager. Flexibility in working hours will be required in order to fulfil the customer proposition. This role has the head of branch, out of hours and key holder responsibility so will be accountable for the business continuity procedure for the site during these times. Required to be cross functional across all operational areas within the CDH including Warehouse and Administration Support. Acting responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

ESSENTIAL SKILLS YOU’LL NEED

Essential

• Previous experience leading in a Supply Chain operation
• Excellent communication and engagement skills
• Excellent time management and prioritisation skills.
• Proven and effective working knowledge of IT Systems.
• Strong decision making experience.

Desirable

• Knowledge of Transport Operations and Legal Compliance
• Supply Chain experience
• Disciplinary and Grievance trained
• Incident management experience

ABOUT THE ROLE

As Partners - members of the Partnership - it’s our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It’s an ethos each and every Partner works by and you’ll carry into your own role too.

• Ensure operation adhere to all rules and regulations regarding legal compliance
• Deliver all operational KPIs in line with Partner, Customer, Profit and ensure compliance in line with all business wide metrics
• Prioritise workload in line with service level agreements to enable lead-times to be met for both internal and external customers.
• Plan operational resource (daily/weekly) with Partners and agency
• Develop and maintain relationships with operational teams to ensure communication channels remain effective
• Monitor and analyse department KPIs to look for trends and opportunities to facilitate continuous improvement initiatives within the team
• Manage Driver requirements such as dart tags, fuel cards and vehicle keys
• Ensure daily communication with Transport Planning team
• Manage day to day running of the Transport office e.g. schedules, conference calls

BENEFITS OF THE PARTNERSHIP AND THE ROLE

• Hybrid Working.

️ - Full - time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).

- - Enhanced work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
- Simple cycle to work support scheme
- We’re really proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them

• Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/