Secure Services Receptionist

at  Southern Health NHS Foundation Trust

JOB SUMMARY

A great opportunity has arisen to appoint a motivated, enthusiastic and hardworking Secure Services Receptionist to our existing team at our Adult Secure Unit. We are looking for someone who enjoys meeting people, has a pleasant telephone manner, is able to work using their own initiative as well as working within a small team with the ability to cope during busy times. Working within a Secure Unit isn’t just a job, it’s a career a place where your ideas are listened to and your skills and successes are both valued and recognised.
Working between the two Adult Secure Units on Tatchbury Mount, in this role you will be the first point of contact for all service users, staff and visitors to the Units and will be responsible for responding to all telephone enquiries appropriately.
Under the supervision of the Reception Manager the successful candidate will be responsible for the provision of a quality customer care service and will provide effective and efficient functioning of the safety and security systems within reception.
You will be expected to portray yourself in a manner which positively reflects the values of Trust and in a way, which will ensure that effective customer care exists with internal and external stakeholders.
Previous experience of working within a reception is desirable but not essential, as full training will be provided.

ABOUT US

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, combining the expertise and services of multiple NHS providers to deliver high-quality healthcare across Hampshire and the Isle of Wight.
With a dedicated workforce exceeding 12,000 staff and a footprint that spans more than 200 sites across Hampshire, we offer an extensive range of services, including mental health, learning disabilities, community, and physical health care, reaching diverse communities across urban, rural, and coastal areas.
We are committed to delivering care with compassion, accountability, respect, and excellence, ensuring that our patients and service users are at the heart of everything we do. By working closely with our partners, we’re creating a forward-thinking, inclusive organisation that champions staff development, well-being, and collaboration.
Join us and be part of an organisation dedicated to delivering exceptional healthcare; where your skills and ambitions can make a real difference to the communities we serve, now and in the future.

JOB DESCRIPTION

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Under the supervision of the reception manager the post holder will be responsible for the provision of a quality customer care service to all visitors, employees and service users to Ashford and Southfield Units.
The post holder will be required to ensure that the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in the event of a security breach or safety related incident.
Act as the main point of contact for all visitors, members of the general public and visitors to the unit.
The post holder will provide effective and efficient functioning of the safety and security systems within reception
Act as the first point of contact for all visitors and service users to Ashford Unit and Southfield Unit as well as responding to all telephone enquiries appropriately, whilst portraying themselves in a manner which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.
Due to the reception being the central monitoring point for all of the security systems, as well as being the hub of communication both within Ashford Unit and Southfield Unit and externally it needs to be constantly fully functioning. As a result of this the reception staff will be required to work a variety of shift patterns to cover, on a rolling rota.