Securities Operations Associate - Account Opening & Maintenance (AOM)

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of Securities Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 6+ months of Brokerage Operations experience
• Bachelor’s Degree
• Strong attention to detail and accuracy skills
• Intermediate Microsoft Office (Word, Excel, PowerPoint, Outlook) skills
• Relevant experience in systems enhancement or data analytics roles within an operational environment
• Proficiency in data analysis tools (e.g. Alteryx, Tableau, Power Bi, SQL, Python)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Solid problem-solving skills
• Ability to process complex transactions and perform extensive research to resolve complex customer issues
• Ability to read, analyze and interpret documents/reports
• Microsoft Excel spreadsheets experience importing, exporting, and manipulating data
• Knowledge and understanding of Beta
• Ability to download metrics and client profile updates
• Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders
• Ability to communicate effectively with business partners and project managers
• Knowledge and understanding of process flow or procedure writing
• Ability to assess current processes/procedures and make recommendations for efficiency
• Leadership experience including coaching, training, and mentoring
• Must be able to perform under minimal supervision with some degree of independence combined with a strong emphasis on teamwork
• Excellent verbal, written, and interpersonal communication skill

Wells Fargo is seeking a Securities Operations Associate in Account Opening & Maintenance in Business Operations as part of Transactions & Processing division. The Account Opening and Maintenance (AOM) team is responsible for supporting Financial Advisors and their staff with account opening and maintenance questions. Effectively support our clients by responding to a high volume of incoming inquiries, review new account documentation for good order and research and resolve complex client onboarding questions. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Participate in low complexity lifecycle support tasks and help identify opportunities for process improvements within Account Maintenance Securities Operations
• Review basic or tactical issues, policies or procedures for which answers can be quickly obtained, related to low-risk tasks and deliverables with narrower impact
• Receive direction from manager and exercise judgment within defined parameters related to resolving situations on a full process within a trade environment, while developing understanding of various functions, policies, and procedures
• Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals
• Build expertise in operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation
• Assist in gathering data to support resolution of Account Maintenance issues; review and analyze functional operational tasks that require research and evaluation
• Resolve low complexity escalated issues within the scope of responsibility in Security Operations
• Research low complexity business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests
• Support overall effectiveness of the team according to plans; monitor daily securities and cash related production work
• Contribute to implementation of projects, new or revised processes, and procedures that require coordination among operation teams and may perform analysis for initiatives that support business strategies

Required Qualifications:

• 6+ months of Securities Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of Brokerage Operations experience
• Bachelor’s Degree
• Strong attention to detail and accuracy skills
• Intermediate Microsoft Office (Word, Excel, PowerPoint, Outlook) skills
• Relevant experience in systems enhancement or data analytics roles within an operational environment
• Proficiency in data analysis tools (e.g. Alteryx, Tableau, Power Bi, SQL, Python)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Solid problem-solving skills
• Ability to process complex transactions and perform extensive research to resolve complex customer issues
• Ability to read, analyze and interpret documents/reports
• Microsoft Excel spreadsheets experience importing, exporting, and manipulating data
• Knowledge and understanding of Beta
• Ability to download metrics and client profile updates
• Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders
• Ability to communicate effectively with business partners and project managers
• Knowledge and understanding of process flow or procedure writing
• Ability to assess current processes/procedures and make recommendations for efficiency
• Leadership experience including coaching, training, and mentoring
• Must be able to perform under minimal supervision with some degree of independence combined with a strong emphasis on teamwork
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• This position offers a hybrid work schedule and will only consider the locations listed
• This position is not eligible for Visa sponsorship
• This position is not eligible for relocation
• Ability to work additional hours as needed
• Ability to be flexible with working hours

Posting Locations:

• 550 South Tryon Street, Charlotte, North Carolina 28202
• 1525 W WT Harris Boulevard, Charlotte, North Carolina 28262