Security Account Manager

at  The Keyholding Company

SECURITY ACCOUNT MANAGER

If you’re passionate about Client Services and thrive in a fast-paced environment, we want to hear from you!
At The Keyholding Company, we’re seeking a skilled Account Manager to join our team. In this key role, you’ll oversee the service of our key accounts, optimising performance and engaging clients with our services.
Working closely with the Director of Client Services, internal stakeholders and Service Partners, you will act as the lead point of contact for the client, proactively managing their account, building rapport and ensuring their needs are met resulting in exceptional service.

• Develop solid and trusting relationships between clients, taking time to build rapport and understand what is most important to your client
• Be an escalation point for key client enquiries, issues, and complaints.
• Proactively share client data, account progress and updates through monthly client videos
• Responsible for managing and updating the client account tracker
• Conduct training with clients where needed to ensure our technology is always optimised
• Ensure clients mobilisation and sales are being prioritised and meeting SLAs
• Support with strategy, championing new products and initiatives
• Anticipate key account changes and propose improvements through analysing client data
• Monthly client invoices checks
• Ensure communication between your key clients and internal teams are seamless
• Plan and present quarterly meetings with your client
• Identify, co-ordinate and participate in continuous improvement initiatives.
• Represent The Keyholding Company and uphold our values through your meetings and communication with your client