Security Analyst L1

at  Logicalis

ACCOUNTABILITIES:

• 24x7 manning of our security monitoring systems to monitor for any security threats facing our customer environments.
• Act as the initial point of contact for security incidents. Gather information and make evaluations and recommendations to protect our customers’ information.
• Evaluate, research on detected security incidents, and handle triage phase of incident lifecycle management within prescribed SLAs, by leveraging runbooks.
• Act as first escalation point during incident investigations, by responding to customers within first response time SLA, and attending to calls from our global customers.
• Manage GSOC mailbox to ensure every customer is responded within prescribed SLA.
• Manage ticketing platform to ensure all tickets are reviewed, updated, resolved and subsequently close security incidents tickets for our customers, within prescribed SLAs.
• Perform sanity checks and collect all preliminary data for security incidents and escalate to next level teams.
• Preparing monthly reports on security incident trends for our customers.

The Individual and their Experience:

• Bachelor’s Degree in Computer Engineering, Computer Science, Cyber Security, Information Security, or other equivalents.
• Candidate should have at least 2 years of working experience in SOC and MSS environments.
• Proven TCP/IP networking expertise, able to articulate OSI 7 layer model and trace various attacks across the stack.
• Excellent English communication skills (verbal and written) combined with professional telephone manner.
• Ability to communicate verbally in Mandarin, English and Malay
• Knowledge and/or certification on two or more of the following - Firewall, Content Filtering, Load Balancer, Web Proxy, IDS, IPS, Identity Management, Strong Authentication, Unix, Linux.
• Knowledge on Cloud technologies such as Azure.
• Experience with SIEM workflow and security analysis a plus.
• Experience working within a linux shell and windows command line.
• Customer facing experience a plus.
• Knowledge of service management processes and procedures.
• Strong commitment to personal and technical development.
• Strong sense of ownership when dealing with challenging situations

Share With:

EXPERIENCE:

Not Specified

Please refer the Job description for details