Security Customer Experience Engineer

at  Microsoft

As a comprehensive data governance solution, Microsoft Purview empowers you to manage, protect, and get the most value from your data. By mastering Purview, you can ensure compliance with data regulations, enhance data security, and improve data quality across your organisation
As a Security Customer Experience Engineer in the Microsoft Purview team, you will be responsible for enhancing the overall customer experience by providing tactical, strategic and holistic technical support, helping CSS to unblock and resolving issues, and ensuring the highest customer satisfaction. You will partner with our customers and Product Managers to deploy solutions to secure their environment, closely monitor customer health, and own the response to customer support requests in a 24x7x365 environment via phone, email or web. You will collaborate with subject matter experts, across engineering teams, customer service and support, account teams, and management to ensure customer issues are resolved.
This opportunity will allow you to grow into a leader in the rapidly evolving field of data governance. Plus, with the increasing importance of data in decision-making, having expertise in Microsoft Purview can open new opportunities for career advancement and professional growth.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Engineering, Computer Science, or related field and practical software industry experience related to technology
• Proven experience in a technical support or customer service role.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and interpersonal skills.
• Familiarity with customer relationship management (CRM) systems and support tools.

OTHER REQUIREMENTS:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

RESPONSIBILITIES

• Provide technical guidance and technical support to customers, addressing their queries and resolving issues in a timely manner.
• Collaborate with product development teams to identify and resolve product-related issues.
• Conduct regular follow-ups with customers to ensure their issues are resolved and they are satisfied with the service.
• Analyse customer feedback and provide insights to improve product features and functionality.
• Develop and maintain documentation for customer support processes and procedures.
• Participate in the development and implementation of customer experience improvement initiatives.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter