Security Engineer L2

at  Orange Business

VOTRE RÔLE

Incident Management
To manage customer issues and or requests relating to the security technologies according to Service Level Agreement and
Standard incident management processes. These technologies may include but are not exhaustive to, Fortigate, Checkpoint, Juniper, ZScaler and BigIP.
These issues could be raised by
I) Customers themselves (Reactive Support),
Ii) Monitoring activities (Pro-active Support)
Iii) Level 1 service desk support team.
Achieving and exceeding customer satisfaction remains the utmost goal

Initiate Root Cause Analysis when total outages are resolved or upon management requests
Regular reviews with Level 1 security support, Level 2 support and engineering teams for post-review incidents
Change Management
To handle change requests on customers’ Security infrastructures & technologies with respect to the defined Service Level Agreement.
Change may be initiated following customer or internal requests
Perform Risk Level Assessment together with related stakeholders on targeted change
Participate in regular governances with the Change Advisory Board (CAB) to validate requests or not.

Please refer the Job description for details