Security Logistics Specialist - Security Operations

at  Wynn Las Vegas

Job Description

JOB SUMMARY

The Security Logistics Specialist’s primary role is ensuring proficient operation of security logistics during conventions and other property special events. The Security Logistics Specialist is responsible for effectively communicating with booking group contacts to gather trucking and crew list reporting information. The Security Logistics Specialist will assume responsibility for administrative duties for the Special Events department, and all other additional tasks assigned by the Special Events Senior Manager and Security Logistics Manager.

QUALIFICATIONS

• Must possess excellent communication skills, both verbal & written. Must be able to communicate with guests, management, and other employees to their understanding. Second language preferred, but not required.
• Must have strong customer service skills. Ability to deal with concerns involving guest, employees, and operational issues, all while maintaining a positive attitude.
• Strong ability to learn multiple computer systems and understanding of Microsoft Office software.
• Must be able to work effectively in stressful, high-pressure situations
• Must have problem solving and decision making skills.
• Must be able to work alone or in a team
• Must be able to work evenings, weekends, holidays, and long hours.
• Must maintain confidentiality of patron information and pertinent hotel data.
• Perform essential job functions with attention to detail.
• A valid Nevada Gaming License, CPR and Alcohol Awareness certification are required and must be obtained before entering this position.
• Must be 21 years of age or older and requires a high school diploma or equivalent.
  Additional Information
  Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

The essential duties for the Security Logistics Specialist involve working independently while diligently monitoring all incoming emails, promptly responding to inquiries, and effectively addressing any concerns raised by either guest, employees, or outside vendors. Coordinating with external vendors and service providers to ensure effective delivery of goods and overseeing contracts, all within compliance with company and department policies and procedures. The Security Logistics Specialist must be able to operate with minimal management oversight for resolving client issues and complaints. The Security Logistics Coordinator will uphold the Wynn Company service standards and adhere to the Forbes Five-Star service standards in all communication either in person, over telephone, or via email correspondence.

• Responsible for maintaining excel spreadsheets of trucking and crew list.
• Responsible for monitoring emails and respond in a timely manner.
• Work in conjunction with conventions service managers, entertainment production managers. To solve labor and logistical entry to Wynn property.
• Responsible for executing a trucking and crew list for security checkpoints daily.
• Work with H.R.I.S. to maintain all vendor badges for vendors and coordinate renewals through Vendor Badging protocols.
• Must be able to effectively assist with internal and external guest with high levels of patience, tact and diplomacy.
• Maintain high standards of resort appearance by continuously walking the floors, inspecting public areas and back of house areas. Identify and correct conditions which may impact patron or employee experience.
• Responsible for monitoring officers and ensuring they always maintain Wynn Resort Core Values and Behaviors, and the Forbes Five-star standards of service to guests and employees.
• Maintain full knowledge of overall Wynn and Encore facilities, outlets, and services.
• Maintains open communication with upline management to include employee concerns, shift incidents and other pertinent information.
• Solution oriented, avoids conflict and gossip, stays on task and promote teamwork.
• Provide ongoing training and development opportunities to enhance the skill and knowledge of assigned staff.
• Maintain Special Event and Security Logistics records and filing system.
• Responsible for providing support to the Senior Security Management
• Attend required training classes, meetings, and company functions.
• Instill teamwork, mentor others, and encourage success at every opportunity.
• Create and maintain a positive work environment.
• May be assigned other duties as necessary.