Security Officer

at  City of Seattle

ABOUT THIS POSITION:

Seattle Center is seeking up to four qualified Security Officers for Waterfront Park operations. Security officers patrol the Seattle Center Campus and Waterfront Park grounds, secure the facilities, provide assistance for security, crowd control, accident or crime scene protection as well as interact with members of other work units and other external agencies on a regular basis by radio, telephone and in person.
The Emergency Services Unit places a very strong emphasis upon providing excellent customer service to guests, clients and staff as well as helping to ensure their safety and enjoyment while they are at Seattle Center and the Waterfront Park. The position exercises discretion and judgment in handling security matters, using security and de-escalation methods and prioritizing the handling of multiple incidents, but does not have the formal arrest authority of a sworn officer.
The unit works 365 days a year on multiple shifts and operates 24 hours a day. The positions we are looking to fill will be either 2nd or 3rd shift and will include weekends (both Saturday and Sunday).

QUALIFICATIONS

Minimum Qualifications:

• Requires a minimum of one year security work experience (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).

The most successful candidates will have:

• Excellent interpersonal and conflict resolution skills. Ability to train staff to communicate clearly and diplomatically with the public while enforcing security rules, often under stressful situations. Ability to resolve conflicts between the public and/or staff and negotiate solutions without resorting to force or provoking unneeded conflict. Ability to persuade. Ability to elicit cooperation and compliance under difficult or stressful circumstances.
• Leadership competencies that encourage open and transparent communication and creates a culture of belonging amongst staff.
• At least one-year broad range of security experience with large crowds for Event Support, Parks & Recreation, public transportation, hospitality/guest services, or other similar types of customer focused security experience. Range of experience includes providing security and safety to public grounds and the general public in an event-support-type or other open-to-the-public facility.
• Training in law enforcement, military, public safety, or other security areas within the last ten years.
• Demonstrated knowledge and application of principles and methods of buildings and grounds security.
• Excellent written and oral communication skills; demonstrated experience interacting successfully with a diverse population.
• Flexibility, adaptability, and ability to change in a dynamic environment.
• Strong documentation experience.
• Ability to use and operate Microsoft Office Suite.

License, Certification, and Other Requirements:

• Current Washington State driver license is required.

  Work Environment/Physical Demands:

• Ability to lift up to 50 pounds occasionally.

• Must be available to work all shifts, weekends, and holidays.
• Stand, walk, and bend for extended periods of time.

• Patrol grounds in a vehicle, on bike, and on foot.
• Provide excellent customer service to guests, clients, members of the public and staff of diverse backgrounds, as well as help to ensure their safety and enjoyment while visiting the Waterfront Park and Seattle Center.
• May be assigned to work communications center to monitor various fire alarms, as well as provide building access security to those areas with strict access limitations.
• Inform community members of laws and regulations.
• Prevent and check for potential property damage and safety hazards.
• Report and respond to emergencies, as well as administer first aid.
• Investigate situations and write reports.
• Train temporary staff.
• Communicate clearly to a diverse group of guests, clients, and the public.
• Speak, read, and write fluently in English to explain rules and regulations on safety issues.
• Must have the ability to write incident reports and enter patrol logs on a computer.