Security Officer / Front of House

at  Ipsen Biopharm Ltd

Ipsen is a growing and dynamic specialty-driven biopharmaceutical company focussed on innovation and specialty care.
The patient is at the heart of everything we do, and we also care for our employees because they are the ambassadors who truly make a difference. We attract and develop bold, agile and entrepreneurial individuals who take full ownership of their decisions, leaders drawn by a purpose to make a direct impact through their work in people’s lives, all of which is underpinned by our Ipsen Way of Being.
Further growth and site expansion here at Wrexham now requires us to increase our capabilities and presence in several key areas, not least in Security and Customer Service to ensure the safety of our site and our people.
As a Front of House Representative you will act as first point of call for any visiting parties to site, ensuring the correct credentials are present, managing enquiries whilst at the same time providing the site with a highly visible, pro-active and effective security presence, ensuring that business assets and personnel are secure at all times.

• Provide high-level customer service to visiting guests, contractors, employees and any other parties that may attend site
• Ensuring valid credentials and permits are in order
• Guiding visitors to the correct areas, or liaising with colleagues to ensure prompt collection from reception.
• Act as a liaison for any visitors to ensure they have a smooth and hassle-free experience on site.
• Protection of company assets and personnel: a pro-active approach to crime reduction, fire safety and health and safety issues. Strict adherence to guarding and vault/product protection procedures.
• Control of access: control access and movement of vehicles, employees, visitors and contractors.
• Routine administration: e.g. operation of the visitor booking system; visitor/contractor enquiries and directions; escort duties; pass issue and electronic access control systems; key security.
• Maintain a high-profile patrolling presence.
• Operation of security systems: operate and monitor Security Control Systems to ensure consistent surveillance of the premises and environments is maintained at all times. Support Security Team Leader to ensure Security Systems are serviceable and able to meet operational requirements.
• Incident response: ensure that incidents are responded to quickly and decisively and are dealt with effectively and efficiently. Assist in the co-ordination of emergency evacuation procedures.
• Respond to security alarms at any time to ensure appropriate action is taken, directing assistance when necessary. Respond to priority FMS alarms in accordance with procedures, ensuring that laid down actions are followed without fault.
• Effective communication: e.g. applicable and timely notification of incidents; timely completion of Occurrence Log; high standard of verbal communication and written follow-up reports; proper use of radio procedures and call signs (where applicable).
• Provision of First Aid: provide First Aid assistance and initiate call-out of professional assistance to enable emergencies/casualties to be dealt with effectively.
• Support to the disciplinary process. Searches as required and appropriate.
• Proactively support EHS & Facilities site initiatives. Carry out administrative tasks in support of the EHS, Security & Facilities function
• Inspection readiness - assist in all matters regarding Site Security Inspections and audits
• Assistance with complaint and product recall procedures.
• Ensure and enforce compliance with site rules: e.g. observance of Non-Smoking policy; parking; emergency procedures; access control etc.
• Perform assigned tasks whilst, at all times, adhering to current GMP requirements (e.g. Annex 1 of EU GMP) for sterile medicinal products.