Security Officer Hospital Dispatch

at  Allied Universal

JOB DESCRIPTION

Now Hiring for Full Time Dispatch Officer for a Hospital in Derry, NH!

• $19.00 / hour

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Must possess one or more of the following:
• A minimum of two (2) years of experience in a call center, transportation route management, staff management, command/control center, or a related field
• Associate’s degree in Communications, Public Relations, or Business Administration combined with a minimum of two (2) years of work experience with direct customer interaction
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Grooming/Uniform Standards:The grooming standards for this job include:
• The uniform will be clean and worn properly, in a professional manner at all times the uniform is worn.
• No visible face or neck tattoos.
• Fingernails cannot be no longer than ¼ inch from the tip of the finger.
• The client’s ID badge will be worn at all times while on client property in accordance with site policy.
• Footwear must be slip resistant.
• If N-95 masks are required by site, Facial hair will not allow for proper wear of a particulate mask.
• CDC Hand Hygiene Standards will be adhered to at all times.
• Perfumes or cologne, or other smells which could impact patients with respiratory ailments, will not be worn in excess.
• Appropriate personal protective equipment (PPE) will be worn as appropriate to job roles and duties performed
• The use of personal electronic devices is prohibited while on post/patrol except in designated areas specified by client policy

RESPONSIBLE FOR ANSWERING AND ATTENDING TO INSIDE AND OUTSIDE CALLS. CALLING, ORCHESTRATING , AND DOCUMENTING HOSPITAL CODES.

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Allied Universal® is hiring a Patient Support Staff Dispatch Operator. The Dispatch Center serves as central hub contact for scheduling, planning transportation requirements, emergency response and any other scheduling and service request coverage requirements. The Patient Support Staff Dispatch Operator is directly responsible for the customer support between our customers, local offices, and the Patient Support Staff. This position is responsible for proper response to activations as well as determining if all systems are operating correctly.

RESPONSIBILITIES:

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• Process calls received on all designated telephone lines; answering phones; operate IP based telephone system

• Accurately record information provided by callers, question them to determine location and nature of the problem and accurately classify as an emergency or non-emergent call once classified also prioritizing them as directed in the standard operating procedures
• Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) while maintain a professional voice tone during all communication
• At least 18 years of age; 21 for Armed or Taser positions.
• High school diploma, College Degree, or GED. Education must be verifiable through the background vendor. (Certificates of Course Completion not acceptable).
• Must have 5 years of work experience within the last 5 years, with a minimum of 2 years verifiable work history.
• As a condition of employment, applicants will be subject to a background investigation and Drug Screen in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. (No open/pending charges acceptable)
• Valid guard card/license, as required in the state for which you are applying.
• Driving Positions Only: Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
• As a condition of continued employment, employee must always maintain current active status of all required License, and must always carry the license while on duty
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Answer phones or greet guests / employees in a professional, welcoming manner
• Read, understand, and clearly speak English; constantly use speech and hearing in communicating with public/co-workers, giving and receiving instructions, using phones
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)