Security Officer

at  Legends Casino Hotel

JOB DESCRIPTION:

Responsible for the safety and protection and patrons, employees and casino property; promotes superior customer relations and safe, friendly environment. Responsible to respond to calls of service and/or emergencies.

SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Observes and reports all incidents, procedure violations, safety hazards and criminal activities as they arise to uphold the integrity of the casino.
• Ensure guest satisfaction through prompt, efficient and friendly service.
• Maintains company, team member and guest confidentiality on all activity.
• Learn, comprehend and comply with departmental policies and procedures, casino policy, internal controls and Tribal State Compact and to help ensure compliance with same.
• Safeguards property assets.
• Must attend and successfully complete mandatory training: Handcuffing, Defensive Tactics, CPR/First Aid, AED, etc.
• Maintain visibility while on duty to minimize the opportunity for loss or damage.
• Resolves any guest complaints or concerns, or directs them to the proper supervisor for resolution.
• Have computer and report writing skills for incident reporting.
• Be accountable to regulatory documents.
• Good public relations skills, professional appearance and demeanor.
• Must have excellent verbal/written communication and problem solving skills.
• Ability to maintain professionalism in stressful situations.
• Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
• Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
• Finds ways to make good use of their strengths and talents.
• Be approachable and show empathy when appropriate.
• Be visible, alert and anticipate potential problem area.
• Be knowledgeable on the other department’s resources and provide friendly, helpful service.
• Maintaining privacy and confidentiality when assisting the guest’s needs.

Revised 10/19

JOB REQUIREMENTS:

SUPERVISION EXCERCISED: None.
LICENSE REQUIRED: Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.
MINIMUM EDUCATION REQUIRED FOR POSITION: One (1) year experience required in one of the following areas: security, law enforcement, military, emergency response or two years of guest service. Ability to pass a pre-employment drug test and criminal background check. Valid Washington State Driver’s License required. High School Diploma or GED required.
PHYSICAL REQUIREMENTS: Must be able to walk or stand for prolonged periods to time; ability to lift or move (50) lbs. or more. Ability to work any shift, work nights, weekends, holidays and events as required

• Observes and reports all incidents, procedure violations, safety hazards and criminal activities as they arise to uphold the integrity of the casino.
• Ensure guest satisfaction through prompt, efficient and friendly service.
• Maintains company, team member and guest confidentiality on all activity.
• Learn, comprehend and comply with departmental policies and procedures, casino policy, internal controls and Tribal State Compact and to help ensure compliance with same.
• Safeguards property assets.
• Must attend and successfully complete mandatory training: Handcuffing, Defensive Tactics, CPR/First Aid, AED, etc.
• Maintain visibility while on duty to minimize the opportunity for loss or damage.
• Resolves any guest complaints or concerns, or directs them to the proper supervisor for resolution.
• Have computer and report writing skills for incident reporting.
• Be accountable to regulatory documents.
• Good public relations skills, professional appearance and demeanor.
• Must have excellent verbal/written communication and problem solving skills.
• Ability to maintain professionalism in stressful situations.
• Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
• Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
• Finds ways to make good use of their strengths and talents.
• Be approachable and show empathy when appropriate.
• Be visible, alert and anticipate potential problem area.
• Be knowledgeable on the other department’s resources and provide friendly, helpful service.
• Maintaining privacy and confidentiality when assisting the guest’s needs