Security Officer

at  Mitie

JOB OVERVIEW

Probation Period
There is a probation period of six (3) months from 1st day of start.
During this period the officer shall have monthly reviews from the security manager / Area Manager to discuss successes and work on what could be better
A suit will be provided as uniform, when the officer passes their probation, this consists of a personal choice of two blue suits of either 3, 2-piece single or double breasted and 3 shirts either blue, white, pink and 2 ties and pocket handkerchief to match. Until this is issued the officer is welcome to wear his own suits of suitable business colour and style
During this period should the officer not be suitable for the role they may be asked for immediate transfer to another site.
All other Mitie disciplinary and grievance policies will be in place.
Should the officer find the role is not suitable they have the right to request transfer.
Shift Pattern
Ofcom has a shift pattern of 07:00 to 19:00 Monday to Friday giving a total of 60 hours a week.
Occasionally you will be required to start earlier or work later depending on client needs and dependant on availability, your shift on these days will be adjusted accordingly. If any weekend work is required, this is payable as overtime.
Job role
The Security Officer will play a team role not only within the security team, but will be an integral part of the Ofcom facilities team and will be expected to support with some Facilities functions here necessary. positive stakeholder engagement will play an important part of the role
They will report directly to the Mitie area security manager, Security Manager for the contract and Contract Manager. As expected, this will also include the upwards chain of command to Mitie Regional Director as well as Ofcom’s Senior Facilities Management team and escalate further if necessary.
The Security officer will be highly trained to be able to step up when needed.
The Security Officer shall be committed to providing the best possible service to all Ofcom colleagues at all levels, Visitors and contractors at all times.
To have good communication and telephone skills
They will need to be flexible and willing to travel, as this role may encompass Ofcom’s Nationals and region including Edinburgh, Cardiff, Belfast, Manchester, Warrington, Baldock, Birmingham and London with any expenses incurred to be claimed in line with the policy
This may also include completing security audits for those sites either solo or accompanied by the security supervisor, manager or Ofcom colleagues.
The Security officer will be expected to gain good working knowledge in Ofcom systems, becoming proficient in processes and protocols including but not limited to physical security Business continuity, Fire evacuation, Matrix resource booking, Service now ticketing system, Access control Passes, and have detailed knowledge of site assignment instructions for Warrington.
To gain working knowledge and become proficient in any future systems or processes
To have good working knowledge and become proficient in Word, Outlook, Excel, Microsoft teams and any other I.T skills related to the role.
To set a high standard of dress code and demeanour. Immaculate clean suit and tie, polished shoes, clean pressed shirt, well-groomed
To ensure patrols are completed correctly as and when required and in a timely fashion
To ensure guests and V.I.P’s are escorted when necessary.
To liaise with contractors and forward any issues to the relevant Managers
To complete monthly security and first aid audits, reports forwarded to the relevant people in a timely manner
To comply with any other reasonable request either from the security manager or Ofcom colleague. As the role at Ofcom is diverse from the normal security role the officer is expected to be flexible and versatile. This may include but not exclusive as tasks such as but not limited to moving of light furniture, dealing with post and packages, liaising with other tenants in the building as well as managing agent where required.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
• To call emergency services and Communication Centre to report all incidents.

Please refer the Job description for details