Security Officer

at  OCS Group

ABOUT THE COMPANY:

Our client, The NEC Group, has five renowned entertainment venues, the NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham & The ICC. Many of the venues have been re-launched and rebranded recently to notable acclaim.
The Arenas host events over 210 days a year and welcomes 700,000 to 1million visitors to each venue, ranging from world-famous musicians like: Justin Bieber, Take That, The Who, & Championship sporting events like World Darts, World Athletics, Crufts and many more – Everyday is different.
Our teams support the NEC Group during event build-ups, live show days, breakdowns and much more ensuring a smooth and safe operation of all services.
As a Security Officer, you will play a key role in the team’s delivery of security and have a firm focus on delivering high levels of customer service.
We are looking for professional, diligent & customer focused individuals to join our team and help create a memorable experience for every visitor and exhibitor who comes to any of the NEC Group venues.

MAIN DUTIES:

• Acting as a first line support to employees and visitors to the site, providing a professional and friendly service
• Investigate and report all allegations of loss, theft, criminal damage and other incidents
• Fire, security and building systems monitoring
• Managing crowd safety and queue management
• Help ensure the safety of all residents, guests and staff at sites throughout your shift
• Monitoring and maintaining the pedestrian flow at key areas inside and outside the arena
• Be aware of and react to emergency situations as detailed in the Incident and Emergency Plans
• Deterring anti-social behaviour, theft and criminal activity

TO BE SUCCESSFUL IN THE ROLE, YOU WILL NEED:

• SIA Licence is essential.
• Experience of working within the security industry/environment is an advantage.
• Exceptional customer service skills.
• An enthusiastic, can-do attitude.
• Significant experience in a public facing, customer service role with the ability to deal with challenging situations
• The ability to work on own initiative and as part of a team
• Excellent time-keeping to ensure you arrive ready for pre-event briefings, training and shift handovers.